RETURN & REFUND POLICY

30-Day Customer Satisfaction Policy

Welcome to MagentaOR. We value every customer and aim to provide a secure and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days after delivery.

To qualify for a return:

• The product must be unused, unworn, and in its original condition.
• Original packaging and accessories must be included.
• Proof of purchase is required.
• Customized, personalized, gift card, digital download, and clearance items are not eligible for return unless damaged or defective.

Return Procedure

To initiate a return, please contact our support team with:

• Order Number
• Product Name
• Reason for Return

Our team will provide return instructions.

Refund Processing

After your return is received and inspected:

• Refund approval or rejection will be sent via email.
• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please notify us within 7 days of receiving the package.

Return Shipping

Customers are responsible for return shipping expenses unless the return is due to our error.